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The shelf is a conversation

how people read house-brand packaging, from the colour to the finish to whether a name feels "too try-hard".

Client HomesteadDuration 2.5 months, 2019Role researcherTools google workspace
under nda: some details are kept vague to protect the client
( 01 ) Challenge

house brands are familiar and invisible at once.

sometimes a smart buy, sometimes a default, sometimes a subtle red flag. we wanted to know what makes people actively choose one: how they rank house brands, what names like heartland, meadows and farmstead evoke, and whether packaging and naming move purchase intent.

( 02 ) How we listened

two-hour focus groups, and we mostly sat back.

people talked to us and to each other about why they don't trust certain brands and what cues they rely on at the shelf. they reacted to names (easy to say? warm? cheesy?) and sorted packaging mockups on instinct.

  1. weeks 1 to 2
    Stimulusprepared packaging mockups and name cards with homestead's team, matched in size and finish so nothing stood out by accident.
  2. weeks 2 to 4
    Screenersplit recruits into house-brand rejectors, occasional buyers and loyalists, with a spread of ages, and briefed the vendor to fill each group.
  3. week 4
    Pilot groupa dry run to test timings. two hours turned out to be tight, so the exercises were trimmed and reordered.
  4. weeks 5 to 7
    Focus groupsthe main fieldwork, with the client team observing a few sessions.
  5. weeks 8 to 10
    Analysisscored each name and pack on recall, warmth and category fit, and wrote it up by segment.
( 03 ) Best exercise

describe the packaging like an outfit.

that told us more about category fit and premium perception than any direct question could.

↗︎↑ "looks like a zara basic." "this one's more muji."
( 04 ) What we heard

three things stood out.

names carry memory: heartland felt old-fashioned to younger shoppers, meadows gentle but vague, simply living clean but bland( 01 )
packaging signals category: a soft arch, a matte finish or a muted green read instantly as food, eco or everyday( 02 )
context matters: people trusted a house brand in guardian more than the same brand in market place( 03 )
Next track →
Who goes back to learn, and what stops them