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What it takes to change who you are

business china had the legacy. the question was whether a generation raised differently from their parents saw themselves in it.

Client Business ChinaDuration 4 months, 2021Role lead researcherTools google workspace, miro, typeform
under nda: some details are kept vague to protect the client
( 01 ) Challenge

tradition vs modernity was the wrong frame.

the usual assumption is that the two pull against each other. students and young professionals told us something else. to them mandarin was possibility more than homework or heritage, a way to connect with people and carve out space in a future that's getting more global and more chinese at once. so the question became how business china stays relevant in that liminal space.

kick-off
kick-off
( 02 ) How we listened

we talked to both sides of the bridge.

surveys on how youth think about chinese culture, language and ambition( 01 )
focus groups with the students and young professionals who'd shape the next chapter( 02 )
conversations with leaders about the long-term vision, and the hopes nobody wrote down( 03 )
  1. weeks 1 to 2
    Stakeholder kick-offsat down with business china's leadership to pin down what the legacy meant to them, what they were afraid of losing, and what success would look like.
  2. weeks 3 to 4
    Survey buildwrote the questionnaire, piloted it with a handful of students, and reworded the questions that read as leading or nostalgic.
  3. month 2
    Survey in fielddistributed through universities and young professional networks, checking response quotas every week and nudging the under-represented groups.
  4. months 2 to 3
    Focus groupswrote a screener on language confidence and career stage for our vendor, then ran groups that mixed and separated them, to see where opinions shifted with company.
  5. month 3
    Back to leadershiptook early themes to leaders to test them against the long-term vision, which is where the unwritten hopes surfaced.
  6. month 4
    Synthesis & reviewclustered everything in miro and walked business china through it in a working session before the final report.
post-fieldwork debrief and synthesis
post-fieldwork debrief and synthesis
( 03 ) What we heard

don't speak down to us.

one theme kept coming back. this generation wants dialogue and agency, and the licence to remix tradition on their own terms.

↗︎↑ dialogue > lecture
( 04 ) What shifted

we put the legacy in their words.

mentorship rebuilt as a two-way exchange, with stories and skills flowing both ways( 01 )
language and positioning refreshed around growth and global ambition( 02 )
digital touchpoints that feel natural to people who grew up online( 03 )
( 05 ) Since then

the direction stuck.

business china has grown its youth work through the youth knowledge programme (launched 2024) and its long-running youth chapter, both in line with where the research pointed.

( ↗︎ ) Afterwards
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